GENERAL

What is Aircel Conferencing for Enterprises(ACE)?

With Aircel Conferencing service, you can have more than one called party listen to or participate in the call. The Conferencing service is on monthly subscription with a limiy on number of minutes. In order to use it all you have to do is put your request at http://www.aircelbusinesssolutions.com/ACE.

Is installation of any software required to use ACE?

For the conference service, all you need is a telephone and you can begin using the service straightaway.

What should I do if I forget my password?

Please click on Forgot Password.
Please give the email address that you registered your account with. Your password will be sent to that email address.

How do I contact Aircel Conference Service?

Please visit the following link -  Click here to leave a comment

How to Start

How do I start a Conference call?

To start a Conference call, you and your participants should call one of our access numbers, enter the conference ID number followed by a # sign and then enter the 4 digit pin number followed by a # sign.
You will be connected to the conference call!

How do I inform the other participants about the Conference call?

You can inform the participants of the Conference call right from your online Aircel account by using the "Online Conference Scheduler" feature. You will have to log into your account by entering your email and password. Once you are logged into your account, click on the 'My Conference Service" link. Click on 'Schedule a new conference call' which is located under the "My Scheduled Conferences" section Please enter the relevant information in the boxes provided and click the 'Create' button. Your participants will receive the Conference call information along with your Conference ID and Conference PIN in their email accounts.

How many participants can I have in a conference call?

You can have a maximum of 30 participants.

Is there any upper limit on the usage of minutes for given subscription?

Yes as per your agreement the upper limit for minutes is defined for a month. This limit is reset every month. Beyond this you shall be charged per minute as per the agreement.

Can a person participate in a conference from any part of the world?

One can call the Access Numbers and participate in the conference from any part of the world. However, each caller will have to pay for the calls made since this is not a toll free number. The call charges will depend upon the location the caller is dialing from. The callers can contact their respective telephone companies for more details on the call charges.

What are the charges for this service?

Whenever you dial into the Aircel Access Number (Common or Private) only normal Local, Long Distance (STD) or International Connection charges by each caller's telecom carrier apply.

Can I arrange for a conference call at any time of the day?

Yes, this service is available 24/7.

Are there any chances of my account expiring if I don't use it for a certain period?

No, the Conference ID issued to you during registration is a permanent number and does not expire.

As an administrator, can I have control over a conference call?

Yes, you have the option of not letting your participants to start the Conference before you join by enabling the Admin PIN feature.

Can I record my Conference calls?

The feature of call recording is available, please log into your online Aircel account and check the "Record Conferences" option. To download the recorded conference, click on "Browse and download your recorded conferences" under the "My Recorded Conference Calls" section. The list of your recorded conference calls will be displayed. Click on the corresponding "Download" button to download the recorded call into your computer. Please note that all recordings are in the mp3 format.

Enjoy the Conferencing !